Returns & Exchanges
At Vilvah, we strive to provide high-quality natural skincare; however, if you are not completely satisfied with your purchase, we offer a hassle-free return and exchange process within 7 days of delivery.
Initiate Request
Log in to your account and navigate to the 'My Orders' section to select the items you wish to return or exchange within the eligible window.
Quality Check Verification
Ensure the product is unused, in its original packaging, and include a photo of the item if you are reporting damage or a leakage issue.
Package Pickup
Once your request is approved, our courier partner will schedule a pickup from your address within 2-3 business days at no extra cost.
Refund Processing
After the product reaches our warehouse and passes inspection, your refund will be credited to your original payment method or Vilvah wallet within 5-7 days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing